FAQs

How do I place an order with Centerchem?

Send us an e-mail at orders@centerchem.com with your order attached. You can also send an order by fax at (203) 822.9820 or by phone at (203) 822.9800.


How do I request a sample?

Register with us and request samples through Centerchem’s website, fax your request to (203) 822.9820 or call (203) 822.9800.


How many samples am I permitted to request?

Typically, we will send one sample per product. If you need up to three, request them; however, before the sample is shipped someone will be contacting you to find out more about your project.


How long will it take for my order to ship?

If the item is in stock, we will ship within 2-3 days; otherwise we will advise a lead time.


How long will it take for my samples to ship and what is the charge?

Usually, we have samples in stock and will ship within 24 hours. There is no charge for samples. If you need to expedite delivery, you can give us your UPS or Fed-Ex number.


I have a technical question. Who can I contact for help?

E-mail us at cosmetics@centerchem.com or foodingredients@centerchem.com and someone from our regulatory or sales department will get back to you.


I am a new customer and have never ordered before. How do I place my first order?

Send us your order and we will walk you through the process.


How will I know my order was accepted and approved?

Order confirmations are e-mailed within 24 hours of receipt of order.


How can I get a certificate of analysis or MSDS?

E-mail us at cosmetics@centerchem.com or foodingredients@centerchem.com and we will send it to you promptly.